Information for CaesarsCasino.com Customers

On March 28th, 2023, CaesarsCasino.com will be rebranded to TropicanaCasino.com. Apart from the look and feel of the site, nothing else has changed. All of the great features and functionality you’ve become accustomed are all still the same!

We suggest that you update your mobile apps during this time:

• iOS: Go to the App Store and check for updates
• Android: Download the APK from this link and update the app
  • If there are issues with the update, please delete the Caesars Casino NJ Android app and install the Tropicana Casino NJ app.

Do I need to reset my password to access my TropicanaCasino.com account?

No, your credentials from your CaesarsCasino.com account are exactly the same on TropicanaCasino.com

Do I need to re-verify my identity or location on my TropicanaCasino.com account?

No, all of your account information is exactly the same and hasn’t been impacted by this rebranding.

What will happen to any active bonus that I had on CaesarsCasino.com prior to the rebranding?

Any active bonuses will automatically carry over to your TropicanaCasino.com account. There is absolutely nothing for you to do but log in.

What will happen to any funds that I had on CaesarsCasino.com prior to the rebranding?

Any funds that were in your account will automatically carry over to your TropicanaCasino.com account. There is absolutely nothing for you to do but log in.

Will this impact my Caesars Rewards Tier status or CaesarsCasino.com Reward Credits Balance?

No. Your Caesars Rewards Tier status will remain exactly the same it was on CaesarsCasino.com. Any Reward Credits balance you had on your CaesarsCasino.com will automatically carryover to your TropicanaCasino.com account.

Can I still make deposits and withdrawals at the Cage at Caesars Palace in Atlantic City?

Yes, it will follow the exact same process. You can also now make those same transactions at the Cage at Tropicana in Atlantic City as well.

Why are some of my favorite games are no longer available on Apple Devices?

The below games are temporarily unavailable on Apple (iOs) devices. The good news is that they are available on Android devices and on desktop. We’re working to restore these games as soon as possible and hope to have an update within the next 7 to 14 days.